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| 1.
I have selected shiurim, but they don’t show up in my shopping cart. 2. Do my downloads ever expire? 3. How often can I download my shiurim? 4. Can I change the e-mail address for my account? 5. My computer/MP3 player broke; how do I get my downloads back? 6. I purchased downloads on the old Aish Kodesh Audio site; how do I get those? 7. Can I share my shiurim with others? |
| 1.
I have selected shiurim, but they don’t show up in my shopping cart. When you select multiple shiurim on the same page by clicking on their respective check-boxes, be sure to click the blue button [Add Selected Items To Cart] at the bottom of that page. This will put your selections into your shopping cart; you can then continue to select other shiurim on different pages or check out. 2. Do my downloads ever expire? No. Your downloads remain in your account forever and, and your account remains on the system as long as our system exists. 3. How often can I download my shiurim? As many times as you like. They are always available to you. 4. Can I change the e-mail address for my account? Your e-mail address is your account’s user ID and we don’t have the ability to change that. If you wish to use a different e-mail address, you need to establish a new account. Downloads purchased with the old account / e-mail address will continue to be available to you; just be sure to remember the old e-mail address and password. 5. My computer/MP3 player broke; how do I get my downloads back? No problem at all. Log into your account, and all your downloads will be waiting in your Downloads area. 6. I purchased downloads on the old Aish Kodesh Audio site; how do I get those? We have kept a complete record of all purchases and can determine what you bought. We will place the appropriate number of credits in your account and you can then reselect and download those same shiurim (honor system) from our site. 7. Can I share my shiurim with others? The terms and conditions are below, but the simple answer is that a shiur can be shared only within your household. An example: You and your 800 children live in one beautiful and very spacious apartment and all want to share Rav Weinberger’s shiurim. That’s ok and requires only one bought shiur. Now one of your children gets married, mazal tov, and moves into the apartment across the hallway. That requires a second purchased copy of the shiur. And here are the terms and conditions: “You are purchasing Torah in digital form. It is against Halachah and copyright laws to make copies of these files except as outlined below: The file(s) you are purchasing is/are yours to enjoy for as long as you wish. However, any copies you make must be limited to your 'personal use.' · 'Personal use' extends to multiple copies created for current household members, or for your personal use in multiple-locations such as your office, home, or vehicle. · 'Personal use' DOES NOT extend to copies made for family members or friends living outside your home. Limitations on multiple copies extend from copying one single track of a particular shiur to the entire library. These limitations include copies to reside on separate computers, e-mailed from computer to computer, as well as on removable media (i.e. CDs, flash media drives, etc.).” If none of these answers resolve the problem, please contact us at support@ravmosheweinberger.com |
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